Receptionist Phased Training Guide

Service Desk - Total Tech Plus 

Core support areas: Email, Phones, Printers, Label Printers, Microsoft Office Products, Internet, and general IT how to questions.

Three ways to engage with the service desk:

Web Portal: support.wellhaven.com

• Use your current Microsoft Email and Password to track and submit tickets (this is the preferred method)
• Guide: How-To Create a Ticket

Centralized phone number: (360) 583-4PET (4738)

• Live support M-F 8AM EST - 9PM EST

Email: itsupport@wellhaven.com

• Creates a ticket and auto-generated ticket response

Review Service Response Times & Prioritization