IDEXX Learning Center - STEPS (Simple Tools for Effective Protocols)

Service Desk - Total Tech Plus 

Core support areas: Email, Phones, Printers, Label Printers, Microsoft Office Products, Internet, and general IT how to questions.

Three ways to engage with the service desk:

Web Portal: support.wellhaven.com

• Use your current Microsoft Email and Password to track and submit tickets (this is the preferred method)
• Guide: How-To Create a Ticket

Centralized phone number: (360) 583-4PET (4738)

• Live support M-F 8AM EST - 9PM EST

Email: itsupport@wellhaven.com

• Creates a ticket and auto-generated ticket response

Review Service Response Times & Prioritization 

WellHaven Support Quick Links and Contacts

Accounting & Finance

• Accounts Payable: accountspayable@wellhaven.com
  • Vendor set-up and AP
  • Contractor/relief worker invoices and questions.
• Payroll: payroll@wellhaven.com
  • PTO questions are sent to this email too.
• Compensation inquiries: compensation@wellhaven.com
• Expenses: How to submit expenses in Paycom 
  • For employee reimbursements/questions about expenses, including CE (not contractors/relief workers) expenses@wellhaven.com 
• Hospital Reports (Budget, Bonus Information, P&L): reports@wellhaven.com
• End of Day Revenue Reports (where non-Pulse locations send daily info): reports@wellhaven.com

Facilities & Equipment

• Emergency Facilities & Equipment support: Contact your maintenance service provider or building maintenance
• Facilities & Equipment Requests (greater than $500): Submit a CapEx Request Form
• General Facilities & Equipment support: equipmentrequests@wellhaven.com

Human Resources

• General HR Support & Benefits: hr@wellhaven.com
• Personnel Action Requests (PAR): Submit a PAR Request Form
• Hiring & Referrals: careers@wellhaven.com
• Inclement Weather Policy & Procedures

Legal

• Legal support: legal@wellhaven.com

Medical

• Medicine/Clinical support: medicine@wellhaven.com
• Adverse Event Reporting: adverseEventReporting@wellhaven.com

Marketing

• Website support: wellhaven@webfor.com
• General marketing support: marketing@wellhaven.com
• Order Hospital Materials (scrubs, business cards)

Media Requests & Public Relations

• pr@wellhaven.com

Pulse (eVet) Support

• Pulse support: (Chat is available within Pulse and quick to respond); Pulse support contacts

Wellness Plans

• Wellness Plan support (including plan administration in Pulse): wellnessplans@wellhaven.com
• Wellness Plan Bonus Payment Request Form